FREQUENTLY ASKED QUESTIONS
- Click on “register”
- Fill in all fields, including a username and password
- Reply to the e-mail link sent to you
- Login in and buy, using any of the major credit and debit cards, as well as by direct EFT, e-bucks and discovery miles. [If via EFT, send us proof of payment to email@example.com, along with the reference we generated for the transaction]
- Gift cards are also available – on check out, see “gift cards”, click on this and follow the prompts.
Special Note: if you spend R 5000 or more within a 30 day period, we will send you 500mb of data directly to your mobile FREE OF CHARGE (available only on MTN, Vodacom and Telkom networks)
- Click on “supplier registration”
- Fill in all fields, including username and password
- Reply to the e-mail link sent to you
- Login and send us the following (firstname.lastname@example.org): product description, images per product, retail price that you sell at, discounted price that you sell to us at (refer to our “supplier deals policy” to find out more).
- Click on “forgotten password”? We will send you a mail to reset your password.
- We have a courier network that allows us to delivery product to virtually any address location in South Africa.
- Because we have a deal with an importer, we are able to supply some items in bulk at wholesale prices. Minimum order quantities apply to make the import facility viable, but this is ideal for wholesalers to buy bulk at really good prices.
- FNB current account. Account name: Daily Deals. Account number:
- Allow 1-2 days for all deliveries to addresses in “main centers”.
- Allow 3-5 days for all deliveries to “outlying areas”.
- You can track your parcel by going onto the e-mail we sent you confirming that the couriers have your parcel and are logging it for delivery to you. If you are unable to track it, please contact us immediately on email@example.com
- Contact us immediately on firstname.lastname@example.org – you have 72hrs to do this. Quote the reference number issued to you when the purchase went through, along with a brief description of the issues you have encountered. We will collect the item at zero charge to you and inspect it. If it’s our problem, or a problem from the supplier, we will replace it and deliver it back to you at no charge (see “Returns Policy for more details)
- If the INCORRECT product was delivered to you, contact us in the same way above, and we will rectify the problem as fast as we can after we have received the original product back (note: it must be packed back into it’s original box, with all accessories that came with the box)
- You have 24hrs to notify us on email@example.com, from the date of delivery, and we will refund you once the product has been collected.
- We will need to inspect the product to make sure it has not been dropped or damaged in any way. Once we are satisfied that the condition is as new we will refund.
- You can choose the refund to be either a CREDIT to your account, or alternatively, a complete refund to the card you used to make the original purchase on – you will need to send us these details. If you choose a refund on your card, please note that this can take between 5-7 days, depending on the bank that you are with.
- Our homepage deals last for 24hrs, so if you didn’t snap up the offer before the timer timed out it won’t be available. However, these same deals could re-appear the next day under the “MORE DEALS” tab, but will probably have a smaller discount structure than what was on offer originally on the homepage.
- NO, Our system has been set up with security measures in place which includes contracting our own couriers to be part of that system.
- Go back onto your payment page and search for “delivery address details”. Click on this – you will then find an empty block with a + sign to add a new delivery address. Follow the prompts thereafter to conclude the deal with updated delivery address details.
- Repack your item back into the original box, together with all accessories and instruction booklets. If accessories are excluded, we have the right to adjust the value of the return dependent on the replacement cost to us of buying in missing accessories.
- Contact firstname.lastname@example.org within 36hrs of receiving the product so that we can record the return on our system in good time.
- Mark your “return reference” on the box.
IMPORTANT NOTE ON RETURNS:
- Goods must be undamaged, unmarked and properly repacked as they were when you received them.
- You MUST contact our returns department within 36hrs of receiving the product to record the damaged item on our system.
- Electronic items in general cannot be returned.
- Food and beverages cannot be returned.
- Perfumes, aftershave and body creams cannot be returned.
- Defective products can be returned, unless they have been damaged by any process beyond our control.
- Supplier warranties will be noted on the product description. If the warranty is not stipulated then no warranty applies.